Faq

What are my shipping options and costs?

We offer standard and expedited shipping to most countries. Shipping costs are calculated at checkout based on your location, order weight, and selected service. You will see the final shipping charge before confirming your order.

How long will it take to receive my order?

Processing time is 1-2 business days. Delivery times vary by destination and shipping method. Standard shipping typically takes 7-14 business days internationally, while expedited shipping takes 3-7 business days. Please note these are estimates and customs processing may cause additional delays.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the fulfillment stage.

Do you ship internationally?

Yes, we ship to many countries worldwide. The available shipping methods and costs will be displayed during checkout based on your shipping address.

What is the paper quality in your notebooks and journals?

Our notebooks and journals feature high-quality, fountain-pen-friendly paper. It is designed to be thick, smooth, and resistant to ink bleeding and feathering, providing an excellent writing experience for all our pens.

How do I care for my fountain pen?

For optimal performance, we recommend rinsing the nib and converter with cool water every 4-8 weeks if used regularly. Use only fountain pen ink. Store your pen horizontally or nib-up when not in use for extended periods. For detailed instructions, please refer to the care guide included with your pen or contact [email protected].

Are the file folders and bags water-resistant?

Our file folders and bags are crafted from durable materials that offer a degree of water resistance, protecting your documents from light spills and rain. However, they are not fully waterproof and should not be submerged.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure local payment methods depending on your region. All transactions are encrypted for your security.

Is the price on the website the final price?

The price displayed on the product page does not include shipping, taxes, or customs duties. The final total, including any applicable shipping fees and estimated taxes, will be clearly shown before you complete your purchase.

What is your return and refund policy?

We offer a 30-day return policy for items in new, unused, and original packaging. Please initiate your return request within 30 days of delivery. Return shipping costs are the customer's responsibility, except in cases of our error or defective items. For full details and to start a return, please contact our support team.

My item arrived damaged or is defective. What should I do?

We sincerely apologize for any inconvenience. Please contact us at [email protected] within 7 days of delivery. Include your order number and photos of the damaged product and its packaging. We will promptly arrange a replacement or refund.

How can I get further assistance?

For any other questions not covered here, our dedicated customer support team is ready to help. Please email us at [email protected]. We strive to respond to all inquiries within one business day.