Tracking order

Thank you for choosing TintaLux for your stationery essentials. We are committed to ensuring a transparent and smooth delivery experience for your order of notebooks, fountain pens, or organizational supplies.

How to Track Your Order

Once your order is processed and shipped, you will receive a shipping confirmation email at the email address used during checkout. This email contains your unique tracking number and the carrier information.

  1. Locate Your Tracking Information: Find the shipping confirmation email from [email protected]. Your tracking number and carrier name will be clearly stated.
  2. Use the Tracking Number: Copy the provided tracking number.
  3. Visit a Tracking Website: Paste your tracking number into the search bar of your carrier's official website or a universal package tracking platform.

Recommended Tracking Platform

For a convenient and reliable tracking experience that often supports multiple carriers, we recommend using:

17Track - A comprehensive global package tracking platform.

How to use 17Track:

  • Go to the 17Track website.
  • Paste your tracking number into the main search field.
  • Click "Track" or press Enter. The site will automatically detect the carrier and display the latest status and location of your package.
  • You can track multiple packages simultaneously by entering several tracking numbers, separated by commas.

Note: Tracking information may take 24-48 hours to update in the carrier's system after the shipping label is created.

What Your Order Status Means

Processing:
Your order is being prepared for shipment from our warehouse.
Shipped:
Your order is on its way. A tracking number is now available.
In Transit:
Your package is moving through the carrier's network.
Out for Delivery:
Your package is on the delivery vehicle and will arrive at your address soon.
Delivered:
Your package has been delivered to the specified location.

Need Further Assistance?

If you encounter any issues with tracking, such as a "not found" status for an extended period, or if your tracking shows "Delivered" but you have not received the package, please contact our support team for investigation. Provide your order number and tracking details for the fastest assistance.

You can reach us via email at: [email protected].