Shipping policy

Shipping & Delivery

At TintaLux, we are committed to delivering your carefully selected stationery items—from elegant notebooks and journals to premium fountain pens and durable file folders & bags—safely and efficiently to your doorstep. This policy outlines our standard shipping procedures.

Shipping Method & Areas

We currently offer one reliable shipping option: Standard Shipping. This service is available for both domestic and international destinations. Orders are processed and handed over to our trusted logistics partners for final delivery. Please note that we do not offer free shipping at this time.

Order Processing & Shipping Times

All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. Once your order ships, you will receive a notification email with tracking information.

Estimated transit times for Standard Shipping are:

  • Domestic: 5-10 business days
  • International: 10-25 business days

Please be aware that these are estimates and not guarantees. Delivery times may vary due to factors beyond our control, such as customs clearance procedures, weather, or carrier delays.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination, weight, and dimensions of your items. The final cost will be displayed before you complete your purchase.

Order Tracking

Once your order is dispatched, a tracking number will be provided via email. You can use this number on the carrier's website to monitor your package's journey.

Delivery Details & Issues

It is the customer's responsibility to ensure the shipping address provided is accurate and complete. TintaLux is not liable for packages lost or delayed due to incorrect addresses.

If your tracking information indicates a delivered status but you have not received your package, please first check with your local post office or neighbors. For any unresolved delivery issues, please contact our support team within 14 days of the estimated delivery date.

Contact for Shipping Inquiries

For any questions regarding your order's shipment, please reach out to our dedicated support team at [email protected]. We are here to help.